HRO Today Unveils Total Workforce Solutions Baker's Dozen Customer Satisfaction Ratings

SharedXpertise Media, publisher of HRO Today magazine and HRO Today Global, has released the HRO Today Total Workforce Solutions Baker's Dozen Customer Satisfaction Ratings™. This year's ratings are derived exclusively from feedback provided by buyers of total workforce solutions (TWS), offering an impartial evaluation of leading providers in the sector. The inclusion of a dedicated section for TWS in the managed service program (MSP) and recruitment process outsourcing (RPO) surveys since 2018 has enabled HRO Today to gather a robust dataset, ranking providers based on their performance in servicing both contingent and full-time employee needs.

The methodology for the Baker's Dozen Customer Satisfaction Ratings™ mirrors that of HRO Today's other prestigious rankings. Providers are assessed across three critical subcategories: service breadth, size of deals, and quality of service. A predefined algorithm is applied to weigh questions and categories according to their significance, ensuring the rankings are both statistically valid and reliable. While HRO Today acknowledges the existence of other rating methodologies, it stands by the statistical integrity of its approach.

These ratings are particularly relevant for companies in the process of drafting requests for proposals (RFPs) for comprehensive talent management solutions. As a respected voice in the HR industry, HRO Today's Baker's Dozen rankings are a trusted resource for HR leaders seeking to partner with top-tier service providers. The publication's extensive reach through magazines, web portals, research, e-newsletters, events, and social networks further solidifies its position as a go-to source for HR professionals worldwide.