The Critical Role of Business Etiquette in Bridging the Gen Z Professionalism Gap

The pandemic has significantly altered the landscape of work and education, leaving a noticeable gap in professionalism among new workforce entrants, particularly Gen Z employees. Pamela Eyring, president and owner of The Protocol School of Washington, underscores the non-negotiable nature of business etiquette for these young professionals. A Gartner report reveals that nearly half of Gen Z employees feel the pandemic has hindered their educational and career goals, primarily due to the lack of opportunities to develop essential soft skills such as negotiating, networking, and public speaking.

This deficiency in soft skills has become a significant concern for hiring managers, making them hesitant to onboard Gen Z employees. National Business Etiquette Week, scheduled from June 9-15, 2025, serves as a timely reminder of the importance of business etiquette in the global economy. It emphasizes the need for early talent to acquire the competencies necessary not only for personal success but also for effectively representing their organizations.

The abrupt transition to remote onboarding processes has inadvertently minimized the emphasis on professional presentation and interpersonal dynamics, further disadvantaging young professionals. Eyring proposes several strategies for organizations to bridge this gap, including integrating etiquette into onboarding processes, offering clear guidelines, fostering mentorship, and investing in formal training. For young professionals, becoming an active observer, asking questions, embracing professionalism, honing networking skills, and adhering to digital etiquette are crucial steps toward enhancing their soft skills.

Eyring challenges the notion that soft skills are merely common sense, arguing instead that they are 'power skills' vital for effective communication, collaboration, and building robust client relationships. National Business Etiquette Week presents an opportune moment for both organizations and individuals to invest in these foundational skills, ensuring the emerging talent is prepared to tackle the challenges of the professional world.