Gajen Kandiah Advocates for AI That Upscales Human Potential in HR and Talent Management

Gajen Kandiah, a leader in digital transformation and artificial intelligence (AI), shares his vision for leveraging technology to enhance human capabilities rather than replace them. His journey from Sri Lanka to leading global technology initiatives at Hitachi Digital and Cognizant has informed a leadership style that values empathy, innovation, and the upskilling of employees. Kandiah's perspective is particularly relevant for the human resources industry, where the integration of AI into talent management processes presents both challenges and opportunities.

Kandiah advocates for a model of AI implementation that focuses on employee development, such as the 12-week 'AI Guilds' initiative. This approach not only prepares the workforce for the digital shift but also ensures that technological advancements contribute to a more inclusive and skilled labor market. For HR vendors and professionals, Kandiah's insights underscore the importance of adopting AI solutions that prioritize human potential and ethical considerations.

Leadership lessons from Kandiah's tenure at Cognizant and Hitachi emphasize the value of investing in innovation during economic downturns and empowering teams closest to customer needs. His strategies for building trust within teams—through transparency, active listening, and fostering a culture of curiosity—offer valuable takeaways for HR leaders navigating the complexities of digital transformation.

Kandiah's story is a powerful reminder of the resilience required to adapt to change and the importance of staying true to one's values. As the HR industry continues to evolve with AI and digital technologies, his approach provides a roadmap for integrating these tools in a way that benefits both businesses and their employees. The potential of AI to reshape industries and improve lives, as highlighted by Kandiah, presents a compelling case for HR professionals to explore innovative solutions that align with their organizational goals and values.