Cielo Tops HRO Today's 2025 Baker's Dozen RPO Customer Satisfaction Rankings

The 2025 Baker's Dozen Customer Satisfaction Ranking for Recruitment Process Outsourcing providers has been released by HRO Today, with Cielo securing the top position in this year's evaluation. The rankings provide HR vendors and industry professionals with valuable data-driven insights into which RPO providers are delivering superior client satisfaction based exclusively on buyer feedback.

The methodology employed by HRO Today involves a comprehensive analysis of client feedback across three critical subcategories: service breadth, size of deals, and quality of service. This year's results were compiled from over 450 usable surveys completed by 335 different client companies of the ranked RPO providers. The ranking process uses a predetermined algorithm that weights questions and categories based on their importance, calculating scores in all three subcategories as well as an overall composite score.

Following Cielo in the top five rankings are Korn Ferry, KellyOCG+Sevenstep, PeopleScout, and Hudson Talent Solutions. The complete list of winners is available through HRO Today. The rankings are unique in that they are based solely on feedback from buyers of the rated services, with no influence from HRO Today staff opinions. Only organizations earning the highest ratings from their customers across all three evaluation categories qualify for inclusion in the prestigious Baker's Dozen ranking.

HRO Today collects feedback annually through an online survey distributed directly to buyers via the publication's mailing lists and indirectly through service providers. As part of SharedXpertise Media, HRO Today and HRO Today Global maintain the broadest and deepest reach in the HR industry, with their magazines, research, e-newsletters, events, and social networks targeting senior-level HR decision-makers. Additional information about the publication and its research methodology can be found at SharedXpertise.

The significance of these rankings extends beyond mere recognition, as HR leaders increasingly rely on the Baker's Dozen results when selecting HR service providers. For vendors serving the human resources industry, these rankings provide critical market intelligence about which RPO providers are demonstrating excellence in client satisfaction. The comprehensive nature of the evaluation, covering multiple dimensions of service delivery, offers valuable insights into which providers are delivering exceptional client experiences in the competitive RPO marketplace.

The Baker's Dozen rankings represent one of six different categories where HR leaders consistently turn to HRO Today's evaluations when making critical provider selection decisions. For HR vendors, understanding these rankings provides strategic advantages in identifying partnership opportunities, competitive positioning, and market trends. The objective, data-driven assessment of provider performance helps organizations throughout the HR ecosystem make informed decisions about their RPO partnerships and service provider relationships.