Bandwidth Captures Gold in Customer Engagement and Service Innovation at 2025 Stevie Awards

Cloud communications provider Bandwidth Inc. has secured two prestigious Gold Stevie Awards, demonstrating its leadership in customer engagement and service innovation. The awards, selected from over 2,100 nominations across 45 nations, underscore the company's strategic approach to customer success and technological advancement.

The first award recognized Bandwidth's inaugural customer conference, Reverb24, which brought together over 1,400 in-person and virtual customers and prospects. Stevie Award judges praised the event as an "incredible initiative" with seamless execution and strategic value, highlighting Bandwidth's commitment to meaningful customer interactions.

The second Gold Award celebrated the company's innovative customer service approach, specifically its development of custom automation tools designed to improve response and resolution times for enterprise customers. Judges noted the entry as a "forward-thinking initiative" that represents a model for support and operations teams across industries.

These awards reflect Bandwidth's broader strategic vision of prioritizing customer experience. With a customer name retention rate exceeding 99 percent and 26 consecutive quarters as a G2 Leader in Communications Platform as a Service (CPaaS), the company has established itself as a critical partner for enterprise communication needs.

For human resources and business leadership, Bandwidth's recognition offers insights into effective customer engagement strategies. The company's approach demonstrates the importance of creating meaningful interactions, leveraging technology to enhance service delivery, and maintaining a customer-centric organizational culture.

CEO David Morken emphasized the company's customer-focused mission, attributing the awards to the talent and commitment of Bandwidth's team. The recognition serves as a benchmark for organizations seeking to elevate their customer engagement and service innovation strategies.